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FAQ


ORDERING FROM US

- I received a discount coupon from you, how do I use it?

Please enter your discount coupon in the checkout page, underneath the product description.

- Can I use several discount codes in one order?

No. Promotion and discount codes cannot be combined.

- Do you offer discounts for large orders?

Absolutely. If you want to buy in bulk from us, contact our customer support team and we will offer you a generous discount, expedited shipping and other perks. 

- How can I get the coupon code?

You can get a coupon code for promotional items as long as you leave your email and enter "Myboxgo" on the order settlement page.

PAYMENT

- What are the payment methods?

We accept all major credit cards as well as PayPal. 

- Is my payment on your site secure?

Absolutely! Our Secure Software(SSL)is the industry standard and among the best software available today for securecommerce transactions. It encrypts your credit card number so that it cannot be read as the information trave Is over the Internet.

SHIPPING

- How long does it take to process and ship an order?

Delivery and shipping policy

- Where you ship goods from?

Normally we ship the goods from US, we have multiple warehouses in US. It depends on the situation of waredouse.

-What is the shipping time?

Normally it takes 3-7 business days. Due to the impact of the COVID-19, the shipment will be delayed, it depends.

- What if my address is wrong?

If you happen to catch that you entered the wrong address you can EMAIL at info@myboxgo.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.

- How to track my order?

Track your order

- Something is wrong with my order?

Please contact at info@myboxgo.com stating your order number along with your concerns and photos.

RETURN

- What items are returnable?

Within 30 days of order date
In original condition, resell-able
Unused or undamaged
In the original packaging

Return & Refund Policy

- What if I am unhappy about my order and want to return it for a refund?

If you're unhappy about your purchase, please leave a message or EMAIL at info@myboxgo.com in 24 hours. We will deal with your question ASAP. For more information about our returns policy please click here. 

- How will you refund me?

Refunds are issued to the original method of payment used to make the purchase. Please allow 3-5 days for the funds to show in your account.